I ordered a netbook, they took payment and because I wanted it delivered to another address they asked for a security check which is fair enough. (but they take full payment before asking for the security check!)

I provided them with what they asked for in terms of copies of document which are a pain to have to scan and did not hear anything. had to phone up again to be told that I had not passed the security check and “They now had no stock anyway”

It was a present for someone so you can guess how I felt which I had only 2 days to source from somewhere else.

AND I still don’t have my money back which I will probably have to spend time chasing

I emailed their customer services manager to complain and he did not even have the decency to respond.

A very very poor customer experience, be careful !